This policy applies to the Solvook Biz B2B inquiry service.
1. Purpose
BookIPs Co., Ltd. (“Company”) processes personal information to receive and respond to Solvook Biz business inquiries, identify the contact person, and review potential collaboration. We do not use data beyond the stated purposes without the required procedures.
2. Data we process
Required data: company/institution, contact name, work email, inquiry category and message. Mobile phone is optional. Submission ID, submission time, language, source path, consent time and consent-text version are also processed as operational records. Before analytics opt-in, Google's Advanced Consent Mode may send only limited cookieless page-view signals; analytics cookies and detailed behavior events are not used in that state. After opt-in, page paths, language, button interactions and optionally linked acquisition/journey fields may be processed when you submit an inquiry. Inquiry form values are never sent to analytics tools. Do not enter unnecessary sensitive information in the message.
3. Collection and retention
Data is collected when you submit the website inquiry form and consent. Inquiry and response records are retained for three years from the final response, then deleted without delay, unless a longer retention period is required by applicable law. You may refuse consent, but the inquiry form cannot be submitted without it.
4. Third-party disclosure
The Company does not disclose personal information to third parties unless separately consented to by you or required by law.
5. Processing entrustment and international transfer
For inquiry intake and storage, the Company uses Google Workspace, including Google Apps Script and Google Sheets, provided by Google LLC. Google Tag Manager and Google Analytics 4 are also provided by Google LLC; before analytics opt-in, cookieless anonymous and aggregated Advanced Consent Mode measurement signals may be transferred to the United States, and after opt-in anonymized detailed usage events may be transferred. Inquiry form values are never included. Inquiry data is transferred when the form is submitted, and analytics data is transferred while using the site according to the consent state. Inquiry records are retained until three years from the final response or termination of the processing agreement, whichever comes first. Refusing inquiry-data transfer prevents form submission; refusing analytics does not affect the site or inquiry intake. The Company supervises safe handling through relevant contractual arrangements.
6. Deletion
Personal information is deleted without delay when the retention period expires or the purpose is achieved. Electronic files are deleted to prevent recovery. Information required by law is stored separately for the applicable period.
7. Your rights
You may request access, correction, deletion, restriction of processing or withdrawal of consent. Send requests to ip@bookips.com; we will verify identity and respond under applicable law.
8. Security and automatic collection
Access to the inquiry sheet is restricted to authorized personnel, and inquiry data is separated from public news and logo data. After optional analytics opt-in, the current tab may temporarily store journey paths and safe acquisition parameters for up to 30 minutes, and they may be linked to an inquiry submission. Withdrawal deletes this temporary record and does not restore past paths. Before opt-in, the site permits only limited cookieless page-view signals; detailed CTA, inquiry and lead events are enabled only after opt-in. Analytics is not used for advertising, and refusing analytics does not affect the site or inquiry intake. Technical information such as server access records may be generated only as necessary to provide the service and meet legal requirements.
9. Changes
This policy takes effect on September 20, 2026. We will announce material changes and their effective date on this website.